Return & Refund Policy

Your satisfaction is paramount at Zipy Hoodie. We are dedicated to ensuring you are happy with your purchase, and we offer a hassle-free return process if things don’t work out as expected. Here's our return policy:

1. 30-Day Return Window: You have 30 days from the date of purchase to return items. To be eligible for a return, items must be in their original, unused condition, with tags still attached.

2. How to Initiate a Return: To begin the return process, please email us at info@zipyhoodie.com with your order number and the details of the item you wish to return. We will respond with instructions on how to proceed.

3. Refunds: After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within a 10 number of days.

4. Exchanges: To exchange an item, return the original item first. Once your return is approved, place a new order for the desired item. This process ensures that you receive your new item quickly and efficiently.

5. Damaged or Incorrect Items: If your item is defective, damaged, or if you receive the wrong item, please contact us immediately at info@zipyhoodie.com. We will address these issues promptly.

6. Customer Service Support: Our customer service team is always here to help with any concerns or questions about your return. Feel free to contact us at email info@zipyhoodie.com

We appreciate your business and aim to make your experience with Zipy Hoodie as smooth and enjoyable as possible. Thank you for choosing us for your hoodie needs!